Home and Work Problems — Unit 18, Pre-intermediate to Intermediate English

Home repairs and emergencies, workplace stress, solutions and advice — plus phrasal verbs for problems.

Pre-intermediate to Intermediate CEFR A2–B1 2 reading passages

Reading: Two Problems in One Week

Monday started badly when I found a **leak** under the kitchen sink. Water had spread across the floor, and the cupboard smelled damp. I called my **landlord**, who promised to send a **plumber** by evening. Although he arrived late, he replaced a broken **pipe** and suggested checking the tap pressure. If I had ignored the problem, the damage would have become expensive.

At work, I faced a different challenge. Our team had a strict **deadline** for a **client report**, but two colleagues were ill, so my **workload** doubled. I stayed calm and made a list of **urgent tasks** first. Because I could not finish everything alone, I asked my **manager** for support and shared files with another department. She agreed, and the report was submitted on time.

By Friday, I felt tired and noticed rising **stress**, so I changed my **routine**. I cooked simple meals, turned off email after dinner, and took short evening walks. However, the biggest improvement came from asking for help early instead of waiting. Home and work problems may appear together, yet they are easier to manage when you respond quickly, communicate clearly, and protect your **energy**.

The **leak** had a second act, which I did not expect.

Three weeks later the damp smell came back. The **plumber** had replaced the **pipe** correctly, but the real cause was a cracked seal behind the washing machine that nobody had looked at, and it had been slowly wetting the floorboards for months. By the time it was found, two boards had to be replaced.

This is where I learned something useful about being a tenant. My **landlord** initially said the damage was my responsibility because I had "not reported it". I had reported it — on the fourth of March, by text message, at 19.12. I still had the message. I sent him a screenshot and the matter ended in one reply.

If I had telephoned instead, as I nearly did, I would have had nothing.

So my rules now are simple. Report every problem in writing, even a small one, even when you have already spoken about it. Photograph the damage on the day, because photographs carry their date. Keep everything in one folder rather than scattered through a phone.

None of this is about expecting the worst. My **landlord** is not a bad man and he paid for the floor in the end.

It is about the fact that in eight months' time, neither of you will remember the date — and one of you will need it.

Vocabulary from this unit

Problems at home
Word / PhrasePronunciationMeaningExample
break down/breɪk daʊn/stop working (machines)The washing machine has broken down.
leak/liːk/let water or gas escapeThe pipe is leaking.
blocked/blɒkt/not allowing water to passThe sink is blocked.
fuse/fjuːz/a safety device in electrical systemsThe fuse has blown.
faulty/ˈfɔːlti/not working correctlyThe heating system is faulty.
damaged/ˈdæmɪdʒd/broken or harmedThe roof was damaged in the storm.
repair/rɪˈpeə/fix somethingI need to repair the broken window.
maintenance/ˈmeɪntənəns/keeping something in good conditionThe building needs regular maintenance.
emergency/ɪˈmɜːdʒənsi/a sudden serious problemCall an electrician in an emergency.
tenant/ˈtenənt/a person who rents a propertyThe tenant reported the problem.
landlord/ˈlændlɔːd/a person who rents out a propertyThe landlord is responsible for repairs.
home insurance/həʊm ɪnˈʃʊərəns/protection against damage to your homeHome insurance covers many problems.
Problems at work
Word / PhrasePronunciationMeaningExample
workload/ˈwɜːkləʊd/the amount of work you haveMy workload is too heavy.
deadline/ˈdedlaɪn/a time by which work must be finishedI have a tight deadline to meet.
stress/stres/pressure and worryMy job is causing me a lot of stress.
burnout/ˈbɜːnaʊt/exhaustion from overworkMany workers suffer from burnout.
colleague/ˈkɒliːɡ/someone you work withI get on well with my colleagues.
supervisor/ˈsuːpəvaɪzə/a person in charge of othersMy supervisor is very supportive.
staff/stɑːf/employees of a companyThe staff are very helpful.
overtime/ˈəʊvətaɪm/extra hours workedI often have to do overtime.
staff shortage/stɑːf ˈʃɔːtɪdʒ/not enough employeesThere's a staff shortage at the moment.
workplace harassment/ˈwɜːkpleɪs həˈræsmənt/bullying or intimidation at workWorkplace harassment is not acceptable.
discrimination/dɪˌskrɪmɪˈneɪʃən/unfair treatment of peopleDiscrimination at work is illegal.
health and safety/helθ ənd ˈseɪfti/rules to keep workers safeWe have strict health and safety rules.
Solutions and advice
Word / PhrasePronunciationMeaningExample
solve/sɒlv/find an answer to a problemWe need to solve this problem.
solution/səˈluːʃən/a way to solve a problemThere is a simple solution to this issue.
resolve/rɪˈzɒlv/find a solution to a problemWe need to resolve the issue quickly.
fix/fɪks/repair or solveCan you fix this problem?
report/rɪˈpɔːt/tell someone about a problemI need to report this issue.
complain/kəmˈpleɪn/say you are not satisfiedI need to complain about the service.
complaint/kəmˈpleɪnt/a statement of dissatisfactionWe received a complaint from a customer.
delegate/ˈdelɪɡeɪt/give work to othersYou need to delegate some tasks.
prioritise/praɪˈɒrətaɪz/decide what is most importantI need to prioritise my tasks.
manage/ˈmænɪdʒ/cope with a difficult situationI can manage this problem myself.

2 more vocabulary sections in the full unit.

This is the free sample from this unit. The full unit adds 1 more reading passage, comprehension questions with an answer key, the listening exercises, flashcards for the vocabulary above, and a speaking task — with your progress tracked so the next unit unlocks when you are ready for it.

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Common questions

What level is this unit?

Pre-intermediate to Intermediate — roughly CEFR A2–B1. If you are not sure of your level, the course places you with a short diagnostic before you start rather than making you guess.

Do I need to pay to use this?

The reading passage and vocabulary on this page are free to read. The rest of the unit — the remaining passages, the exercises, the listening, the answer key and the progress tracking — is part of the paid General English course.

Is this British or American English?

British English spelling and vocabulary, which is what most learners in Azerbaijan are taught and what IELTS expects, though both are accepted in the exam.